Among several key socio-economic concerns that have been clamouring for awareness in Women’s Month is the importance of gender diversity in the information and communications technology (ICT) business.
Fatima Khota, business unit manager of Rectron’s Point-of-Sale division, who has been observing the ICT industry for over 20 years, believes that the present era of technology is the ideal opportunity to change how the industry is portrayed.
It is explained that after diligently following her path and learning from mentors, Khota is now utilising her knowledge and experience to mentor the next generation of women in the industry.
“South Africa has a rich history of women overcoming obstacles in challenging times. As we celebrate Women’s Month, it is important to recognise both the women of the past and those in the present who work each day to make families, businesses, and the country better.”
She also highlights how female retailers in both formal and informal sectors are adopting smart innovations to better serve customers.
“The point-of-sale (POS) industry in South Africa is seeing a radical shift with new systems offering traders more flexibility than ever, eliminating barriers to entrepreneurship,” she said. “Many new business people empowered by the expanding array of POS solutions – from affordable devices to mobile apps – are women, which is very encouraging.”
Digitalisation and inclusivity
Khota acknowledges the digitalisation of the economy, promoting the adoption of mobile devices, cloud-based POS, cryptocurrencies, and self-service checkout facilities for efficient and affordable payments.
She also underscores the importance of creating an inclusive tech environment for the widespread adoption of new services, citing her experiences with various challenges faced by women in the tech industry.
“Challenges range from being overlooked to a lack of inclusivity in decision-making and mentorship programmes,” she said. “However, the real challenge today is internal. You need the confidence to stand tall and be accepted.”
She further advises young women in technology to find a strong mentor and understand their self-worth.
“I’ve taken several young ladies under my wing, helping them build on many levels. Running various mentorship initiatives has not only benefited the individuals involved, but has also made me more aware of who I am.”
In addition, Khota offers advice to individuals who want to work in the same industry, encouraging them to develop their personal brands, take calculated chances, and never stop learning.
“If you want to be a leader, you need the ability to build, care, and lead. Recognise that your journey is not yours alone. Invite others to walk the path with you, developing trust, responsibility, empathy, and engagement,” she explained.
Khota initiated the Rectron SMME Onboarding Initiative, a two-year development plan providing essential skills, business development and support, creating numerous opportunities for female-led participants, and fostering growth and development.
A more inclusive future
As the industry evolves, Khota foresees more opportunities for women in an inclusive environment that recognises diverse voices.
“The industry has started to recognise the importance of attracting and retaining more female talent and building a supportive, inclusive environment. We need a diversity of perspectives and ways of thinking to arrive at innovative solutions to modern-day problems.”
The Star